Our Service
(1)Reply your inquiry in 24 working hours.
(2)Experienced staffs answer all your query in fluent English.
(3)Customized design is available,OEM & ODM are welcomed.
(4) Exclusive and unique solution can be provided to our customer by our well-trainedand professional engineers and staffs.
(5)Special discount and protection of sales area provided to our distributor.
(6)Warmly welcome your visit in our company if available.
(7)Warranty: 5 years quality guarantee, after 5 years , only charge for the cost of therepair.
During the 5 years warranty time, we will be responsible for any damagehappened to the display because of the quality fault,
not wrong operation. As soon aswe confirm that the damage is not caused by manual operation fault, we will deliver thegood parts to you by air within 3 days for replacement.
After 5 years , we can also offer you the parts for replacement at ourbottom price.
(8)Lionled assists with training and technical support for the customer in the factory, if
required. You can also send yourengineer to our factory at any time for LED display training. This service is free of charge.
(9) We can send our engineer on site to guide the installation for you. The relevantcosts should be paid by your esteemed
company, such as visa, hotel, food, plane ticket back and forth, and a fee of USD100/day for each engineer.
(10) We cooperate with famous logistics company agents (DHL, FedEx, UPS, TNT,EMS,etc.) .
We can get great discount from them and offer you lowest shipment cost.The tracking number and B/L will be sent to you in time after delivery.
(11) Payment terms, we recommand Alibaba Trade Assurance. With Trade Assuranceyour trading problems will be solved.
lf your products are not shipped on time or theproduct quality does not meet the standards set in your contract,
Alibaba.com willrefund the covered amount of your payment,Trade Assurance is a free service provided
FAQ
Q1.How could l buy the products l need if there is no price in the website?
A: You can send your inquiry to us about the products you need,our sales willreplyyou within 24 hours to help you make the order.
Q2. How long could l get reply of my inquiry?
A:You will get a reply within 24 hours.
Q3. What kind of warranty do you offer?
A: Different product offer different time frame warranty, but all product here weoffer5 year at least warranty.
Q4. How is the after sales service?
A: We have a professional team which is in charge of after-sales service, alsoaservice hot-line dealing with your complains and feedback.We also offer 24.houronline service to help you solving problems.
Q5. What kind of payment methods do you have As a manufacturer?
A: We take T/T ,Western union, L/C and Cash as payment terms.
Q6. How long will it take to deliver goods?
A: We will start preparing goods when we get your bank receipt. The packagewillbe shipped out in 10-15working days after we get your payment.
Q7: What kind of packaging you offer?
A: During the packaging process, preventive measures will be taken by us toassurethat the goods are in a good condition during storage and delivery.